JCHamilton Consulting LLC
Doing the right things, doing things right!
Unlocking the Power of IT - Table of Contents
Preface
Chapter One - Introduction
The Operational Excellence Value Proposition
� Competitive Advantage from IT
� The Seven Steps to Operational Excellence in IT Management
� Chapter Outline
Chapter Two - Understand What the Internal Customer Needs
Business Alignment, Strategic Planning and IT Governance
� Business Alignment
� Strategic Planning
� Governance
� The Role of the CIO
� Operational Excellence Summary - Customer Focus
Chapter Three - Create a Blueprint to Guide What You Build
The IT Architecture
� An Architecture is Essential for Operational Excellence
� Driven by the Strategic Plan
� The Architectural Model
� Application Architecture
� Data Architecture
� Technology Architecture
� Security Architecture
� IT Controls and Sarbanes-Oxley
� Architecture Services
� Service Oriented Architecture (SOA)
� Operational Excellence Summary - Architecture
Chapter Four - Deliver Service to the Customer
Manage IT Systems as Services
� Characteristics of a Service
� The Value of Managing IT Systems as Services
� How Services are Defined and Managed
� Infrastructure Services
� Application Services
� Service Governance
� Generic Service Management Processes
� Service Management Practices in ITIL
� Operational Excellence Summary - Services
Chapter Five - Excel at Managing Change
Project Management Discipline
� Failure Statistics
� Causes of Failure
� The Remedy
� Project Management Methodology
� Stages and Gate Reviews
� Critical Areas of Focus
� The Project Management Office (PMO)
� Operational Excellence Summary - Project Management
Chapter Six - Organize for Success and Effectiveness
The IT Organizational Model
� The IT Organization
� The Customer Account Management Organization
� The Applications Organization
� The Infrastructure Organization
� The Projects Organization
� The Architecture Organization
� The Business Services Organization
� The HR Support Organization
� Mapping Services and Service Management Processes to
Organization Structure
� Centralized or Distributed Staff?
� Re-organization
� Operational Excellence Summary - Organization
Chapter Seven - Manage the Most Critical Resource
Develop and Nurture the IT Staff
� IT Staffing Strategy
� Recruitment
� Performance Assessment
� Development and Training
� The Job Family Guides Career Development
� Individual Career Planning and Company Position Planning
� Special Focus on High Potential Staff Development
� Ongoing Staff Placement
� Retention Strategies
� Special Consideration for the Baby Boom Phenomenon
� Operational Excellence Summary - People Management and
Development
Chapter Eight - Leverage In-house Capabilities
Use of Contracted Services, Outsourcing and Offshoring
� Internal Partnerships
� Consultants and Contractors
� Contracted Services
� Outsourcing
� In-house Offshoring
� Operational Excellence Summary - Leverage and Extend In-house
Capabilities
Conclusion
About the Author
01/18/13 13:07:00
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