gallery/images3-logo2

    JCHamilton Consulting LLC

    Doing the right things, doing things right!

    gallery/images3-sepafter
    gallery/images3-sepafter
    gallery/images3-sepafter
    gallery/images3-sepafter
    gallery/images3-vhsep
    gallery/images3-vhsep
    gallery/images3-vhsep
    gallery/images3-vhsep
    gallery/images3-vhsep
    gallery/images3-vsepsub


    Unlocking the Power of IT - Table of Contents

    Preface                

    Chapter One - Introduction                                                                       

    The Operational Excellence Value Proposition

           Competitive Advantage from IT

           The Seven Steps to Operational Excellence in IT Management

           Chapter Outline

    Chapter Two - Understand What the Internal Customer Needs        

    Business Alignment, Strategic Planning and IT Governance

           Business Alignment

           Strategic Planning

           Governance

           The Role of the CIO

           Operational Excellence Summary - Customer Focus

    Chapter Three - Create a Blueprint to Guide What You Build   

    The IT Architecture

           An Architecture is Essential for Operational Excellence

           Driven by the Strategic Plan

           The Architectural Model

             Application Architecture

             Data Architecture

             Technology Architecture

             Security Architecture

           IT Controls and Sarbanes-Oxley

           Architecture Services

           Service Oriented Architecture (SOA)

           Operational Excellence Summary - Architecture

    Chapter Four - Deliver Service to the Customer           

    Manage IT Systems as Services

           Characteristics of a Service

           The Value of Managing IT Systems as Services

           How Services are Defined and Managed

           Infrastructure Services

           Application Services

           Service Governance

           Generic Service Management Processes

           Service Management Practices in ITIL

           Operational Excellence Summary - Services

    Chapter Five - Excel at Managing Change                           

    Project Management Discipline

           Failure Statistics

           Causes of Failure

           The Remedy

           Project Management Methodology

           Stages and Gate Reviews

           Critical Areas of Focus

           The Project Management Office (PMO)

           Operational Excellence Summary - Project Management

    Chapter Six - Organize for Success and Effectiveness             

    The IT Organizational Model

           The IT Organization

           The Customer Account Management Organization

           The Applications Organization

           The Infrastructure Organization

           The Projects Organization

           The Architecture Organization

           The Business Services Organization

           The HR Support Organization

           Mapping Services and Service Management Processes to

            Organization Structure

           Centralized or Distributed Staff?

           Re-organization

           Operational Excellence Summary - Organization

    Chapter Seven - Manage the Most Critical Resource             

    Develop and Nurture the IT Staff

           IT Staffing Strategy

           Recruitment

           Performance Assessment

           Development and Training

           The Job Family Guides Career Development

           Individual Career Planning and Company Position Planning

           Special Focus on High Potential Staff Development

           Ongoing Staff Placement

           Retention Strategies

           Special Consideration for the Baby Boom Phenomenon

           Operational Excellence Summary - People Management and

            Development

    Chapter Eight - Leverage In-house Capabilities               

    Use of Contracted Services, Outsourcing and Offshoring

           Internal Partnerships

           Consultants and Contractors

           Contracted Services

           Outsourcing

           In-house Offshoring

           Operational Excellence Summary - Leverage and Extend In-house 

            Capabilities

    Conclusion           

    About the Author         

    01/18/13 13:07:00

    Copyright � 2008 J. C. Hamilton, web hosting services by 2mHost.com