JCHamilton Consulting LLC | Unlocking the Power of IT

JCHamilton Consulting LLC

Doing the right things, doing things right!

Unlocking the Power of IT - Table of Contents

Preface

Chapter One - Introduction

The Operational Excellence Value Proposition

� Competitive Advantage from IT

� The Seven Steps to Operational Excellence in IT Management

� Chapter Outline

Chapter Two - Understand What the Internal Customer Needs

Business Alignment, Strategic Planning and IT Governance

� Business Alignment

� Strategic Planning

� Governance

� The Role of the CIO

� Operational Excellence Summary - Customer Focus

Chapter Three - Create a Blueprint to Guide What You Build

The IT Architecture

� An Architecture is Essential for Operational Excellence

� Driven by the Strategic Plan

� The Architectural Model

� Application Architecture

� Data Architecture

� Technology Architecture

� Security Architecture

� IT Controls and Sarbanes-Oxley

� Architecture Services

� Service Oriented Architecture (SOA)

� Operational Excellence Summary - Architecture

Chapter Four - Deliver Service to the Customer

Manage IT Systems as Services

� Characteristics of a Service

� The Value of Managing IT Systems as Services

� How Services are Defined and Managed

� Infrastructure Services

� Application Services

� Service Governance

� Generic Service Management Processes

� Service Management Practices in ITIL

� Operational Excellence Summary - Services

Chapter Five - Excel at Managing Change

Project Management Discipline

� Failure Statistics

� Causes of Failure

� The Remedy

� Project Management Methodology

� Stages and Gate Reviews

� Critical Areas of Focus

� The Project Management Office (PMO)

� Operational Excellence Summary - Project Management

Chapter Six - Organize for Success and Effectiveness

The IT Organizational Model

� The IT Organization

� The Customer Account Management Organization

� The Applications Organization

� The Infrastructure Organization

� The Projects Organization

� The Architecture Organization

� The Business Services Organization

� The HR Support Organization

� Mapping Services and Service Management Processes to

Organization Structure

� Centralized or Distributed Staff?

� Re-organization

� Operational Excellence Summary - Organization

Chapter Seven - Manage the Most Critical Resource

Develop and Nurture the IT Staff

� IT Staffing Strategy

� Recruitment

� Performance Assessment

� Development and Training

� The Job Family Guides Career Development

� Individual Career Planning and Company Position Planning

� Special Focus on High Potential Staff Development

� Ongoing Staff Placement

� Retention Strategies

� Special Consideration for the Baby Boom Phenomenon

� Operational Excellence Summary - People Management and

Development

Chapter Eight - Leverage In-house Capabilities

Use of Contracted Services, Outsourcing and Offshoring

� Internal Partnerships

� Consultants and Contractors

� Contracted Services

� Outsourcing

� In-house Offshoring

� Operational Excellence Summary - Leverage and Extend In-house

Capabilities

Conclusion

About the Author

01/18/13 13:07:00